J.C. Hall Put Service and Quality First
But if he puts service and quality first, the money will take care of itself.
Producing a first-class product that fills a real need is a much stronger motivation for success than getting rich.
— J.C. Hall
This is a quote from J.C. Hall, founder of Hallmark Cards. J.C. showed up to Kansas City with a shoebox full of postcards in 1910. He had a desire to help people connect with one another. That is still the case today. Hallmark Cards is now run by his grandsons, Don Hall, Jr. and Dave Hall. The Halls still believe in service and quality first and connecting people in an emotional way everyday.
The quote from J.C., in my opinion, shows the heart of lean. Do what is right. Build a quality product that people want and give great service. The money will come. It is a by-product of doing what is right. This is what I take from Toyota when they talk about do whats right and fix the process. The profit will come.
A good example of fixating on making money is most venture capitalist. It is only about the money. They don’t care about the people or the process.
I hope more companies are seeing the value of service and quality in the new economic climate. Right now is the time that a company can distinguish itself through superior service and quality.
Full Disclosure: I work for Hallmark Cards. It is a great company and the Halls are phenomenal people. This quote hits home more because of me working for Hallmark, but I find relevant for any business.