Discussions are What Is Value Added
Before anyone understood the thinking behind the tools used by Toyota, people copied the tools. There are many examples of companies trying to copy the tools and not succeeding.
Today, many more people are starting to understand it is about the thinking and not the tools that makes lean successful. Yet, because it is human nature we still rely on tools and templates.
Last week, Jamie Flinchbaugh had a great video post about focusing on the discussion and not the template when developing a lean strategy. I would extend that thought to be the same same when creating value stream or process maps or A3’s.
Too many times I have caught myself as well as colleagues worrying about the format or template use of a map. I would get questions like, “Why didn’t you follow the normal standards for the map?” or “That doesn’t look like the A3 I was taught to use.” These questions are missing the point. The discussions we have around, “what is the problem and how did we fix it,” or “what is the lean strategy and how do we execute it” are what is important.
Discussions are where we can gain clarity and come to agreement on what is the issue and how to go about resolving it. When you have an issue at home to you ever talk with your spouse about what template to put the information on? I bet it is safe to assume no. It is the discussion you are concentrating on.
Templates are tools to help facilitate and draw out the discussion. Not hinder it. Next time you use a template, make sure you use it to enhance the discussion, because the discussion is what adds value.