How to Use Group Learning Effectively
Group learning is becoming more popular today. There are different forums for this such as consortiums, networking groups, non-profit organizations, conferences and symposiums to name a few. At the beginning of the year, I highlight the Smith County Lean Consortium as an example of work being done and the range of organizations that can be involved.
In order to make this type of learning successful, a couple of elements and structure have to be there. First and foremost, the companies have to be very open. Open to letting other companies see the work they are doing. Open to presenting the truth of what they are doing, not a dog and pony show. Open to honest and candid feedback from outside eyes. Open to accepting the candid feedback in order to help them improve. And finally, open to giving honest and candid feedback when they visit another facility.
In short, a safe learning environment needs to be present.
Once a safe learning environment has been established, then the learning process needs to be followed. Spend some time learning about a concept, a problem, or an organization. After learning about it, go to where the work is done and understand how to apply the concept in that environment, come up with potential countermeasures for a problem, or give suggestions to move an organization forward. Finally, discuss what was observed with the host organization. Help them to improve. Then discuss how what you learned and saw will help to improve your organization.
I know this sounds simple, but too many organizations create a dog and pony show where they just show off what they have been doing and don’t really address a problem when a learning group visits. Or they will make it an unsafe learning environment. Usually it is unintentional. You will hear comments like, “But our business is different.” or “Great idea, but you haven’t seen the whole picture.”
Group learning can be very effective if done correctly. It can be cost effective too. So the next time you want have multiple organizations learning from one another make sure to provide a safe learning environment and follow the learning process.