Gaing Confidence Through Learning

My daughter has been a member of the Girl Scouts for 4 years now (2 as a Daisy and 2 as a Brownie).  Being November it is that time of year.  We are out in the neighborhood selling Girl Scout Cookies.  While as a father, I can’t say I’m always excited to go door-to-door selling things but the Girl Scout troupe my daughter is a part of does some great things for the girls.

This year I have noticed a big change in my daughter.  Normally she is a very quite and shy person.  Last year when we sold cookies I would have to practically pull her out from behind me to talk to the people and I ended up doing most of the speaking.  This year is a huge change.  She does almost all the talking and I stand at the bottom of the steps while she is at the door.  She has come out of her shell and is more forward.

It has been a long journey to help her come out of shell.  Giving her a huge safe learning zone has been part of the key.  The Girl Scouts do that for her.  Also, when we are at Fast Food restaurants we have her go up and ask for refills or condiments without us being there.  When she does we make a big deal out of it.  Over time this has given her confidence and it is starting to really show during the door-to-door sales this year.

As managers and leaders, we have to help our employees come out of their shell or safe zone and into the learning zone.  When we do that our employees will gain more and more confidence.  The more confidence they gain the better results and more creative problem solving will occur.

Giving adults as well as children a safe and big learning zone helps them to gain confidence in what they are doing.  It is our job to help give them a safe learning zone.

As for my daughter, I can’t wait to see how this translates to the basketball court this winter!

Posted on November 16, 2011, in Development, Leadership, Learning, People and tagged , , , , , . Bookmark the permalink. 1 Comment.

  1. Developing people before we develop parts and processes is one of the most important parts of a kaizen event for me. We can accomplish more in the long run if we remember that. After the event, if we only improve the process, line layout, etc., we have achieved a lot but it is shortsighted and will not carry over into other areas. If we strive to develop our associates as well as make improvements, then the effects of that event will show up as the associates take their continuous improvement mindset into everything that they do. That is exciting to see happen.

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