RACI can Clarify Your Process Decisions

An often overlooked aspect of designing a process is defining the who the decision maker is for directional decisions.  When it is not clearly defined as to who has the final say then a lot of waste occurs.  Decisions are made by the wrong people that can cause rework later in process.  Confusion can occur as to who someone should go to for a decision causing delays or decision not to even be made.

A common tool I have been using for the last couple of years is RACI.  Catchy isn’t it.

R – Responsible – This is the person who does the work.  Responsible for taking action.

A – Accountable – This is the final decision maker.  The “buck stops here” with this person.  They own the work or project and have power of the veto.

C – Consult – This is someone who is asked to give input to the action/decision.

I – Inform – These are the people that are notified of what is being decision has been made or action will be taken.

An example would be product development.

R – Designers are Responsible for creating the product.

A – Product VP would be Accountable for deciding the product will meet the consumer needs.

C – Finance and Manufacturing Consult on what is cost and manufacturing feasible for the new product design.

I – Distribution and Sales are Informed of the new product and when it will be ready.

It is amazing at the efficiency a process can gain by defining and documenting the RACI for decisions and actions that are executed in a process.

Have you clearly defined your RACI?

Posted on October 29, 2012, in Communication, Tools, Waste and tagged , , , , . Bookmark the permalink. Leave a comment.

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