As a person helping others implement lean, there is no better feeling than knowing things have been sustained and benefits gained.
I recently had a walk through with a team I have been working with for 10 months. The most rewarding part of the walk was seeing that 90% of the things we have talked about and the team implemented has not faltered. 5S to daily metrics to visual management. It all has sustained.
What is different about here vs other places I have been?
1. The leadership commitment. The managers have been involved and leading the effort. Not supporting the effort. This does not mean they are making all the decisions and doing all the work. They are getting people involved and auditing to make sure the improvements are sticking.
2. Leadership is involving the employees. Leadership is asking what improvements the employees need and what they feel is most important. Then clearing a path so the employees can help make those improvements. Showing the employees their ideas and thoughts do matter.
3. Leadership is hungry to learn and improve. The leadership wants to understand more and learn themselves. They do not think lean is for “someone else to do.”
It sounds simple, but if it was everyone would be doing it and doing it well.
How are you sustaining your lean improvements?