Are You Stuck in Neutral?

Seth Godin’s blog “The Cost of Neutral” is a short but insightful post.  The quote to take away from the blog is this:

Not adding value is the same as taking it away.

This is a driving point to the lean methodology.  You can’t stand still or you will get passed by someone who is improving and adding value for the customers.

Leaders and managers may not be directly involved in adding value to the product or service, but that does not mean they aren’t responsible for driving value creation.  Leaders add value by engaging employees in ways that will help them continue to add value for the customer.

People and companies can’t afford to be stuck in neutral.

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Posted on April 13, 2016, in Customer Focus and tagged , , , . Bookmark the permalink. Leave a comment.

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