An often overlooked aspect of designing a process is defining the who the decision maker is for directional decisions. When it is not clearly defined as to who has the final say then a lot of waste occurs. Decisions are made by the wrong people that can cause rework later in process. Confusion can occur as to who someone should go to for a decision causing delays or decision not to even be made.
A common tool I have been using for the last couple of years is RACI. Catchy isn’t it.
R – Responsible – This is the person who does the work. Responsible for taking action.
A – Accountable – This is the final decision maker. The “buck stops here” with this person. They own the work or project and have power of the veto.
C – Consult – This is someone who is asked to give input to the action/decision.
I – Inform – These are the people that are notified of what is being decision has been made or action will be taken.
An example would be product development.
R – Designers are Responsible for creating the product.
A – Product VP would be Accountable for deciding the product will meet the consumer needs.
C – Finance and Manufacturing Consult on what is cost and manufacturing feasible for the new product design.
I – Distribution and Sales are Informed of the new product and when it will be ready.
It is amazing at the efficiency a process can gain by defining and documenting the RACI for decisions and actions that are executed in a process.
Have you clearly defined your RACI?